Terms of Use

You may create an Account and use Free Use from the age of 13. If you are a minor, you may do so only to the extent you have legal capacity under Austrian law, and where that law requires the consent of a parent or legal guardian for the transaction concerned, you must have it.

To buy anything from us — a Single YouTube Licence, a Subscription, or an add-on — or to add a tip to an order, you must be at least 18 years old and have the legal capacity to enter into a binding contract, or else have the consent of your parent or legal guardian to the extent Austrian law allows a minor to make such a payment with that consent. A tip is not a purchase and buys nothing (Section 11.8), but it is still a payment and the same age and capacity requirement applies to it.

If you use the Service on behalf of a business or other legal entity, you confirm that you are authorised to bind that entity to these Terms, and "you" refers to that entity.

You confirm that the information you provide when registering or purchasing is true, accurate, and current, and that you will keep it up to date. Providing false, misleading, or another person's information is a breach of these Terms.

A contract entered into without the capacity or consent that the law requires may be void or voidable under applicable law. Where that is the case, and to the extent the law requires or permits, we may: treat the contract as unwound and refund what was paid; end any Subscription with immediate effect; cancel the affected Licence and any Credits or add-ons that came with the contract; stop releasing further Claims for the Account; close or block the Account and disconnect its channels (Sections 17.5, 21.3 and 21.5 set out our suspension, termination and channel-blocking measures in full); and delete the related personal data as described in the Privacy Policy, keeping only what we are legally required to keep.

To use most features you must create an Account with an email address and a password. Login is by email and password only; we do not offer social or third-party ("OAuth") sign-in.

You must choose a strong password — one that is not easy to guess and that you do not re-use on any other website or service — and you are responsible for keeping it confidential and for taking reasonable care to prevent unauthorised use of your Account. You are responsible for activity under your Account that is attributable to your fault (for example choosing a weak or re-used password, or failing to keep it secure). You must notify us promptly at moc.mutcnasoidua@tcatnoc) if you believe your Account has been accessed without your authorisation. What we do in that case is set out in Section 5.7.

You may hold one Account per person, unless we agree otherwise (for example agency use under Section 9.9). You must not create an Account using another person's identity or details.

You must provide accurate account and billing information and update it when it changes. We may suspend or limit the Service if information you provide is materially false or cannot be verified where verification is reasonably required (for example, in a channel-ownership check under Section 10).

You may request deletion of your Account at any time from your account settings or by contacting us. Requesting deletion automatically schedules cancellation of any active Subscription through Stripe — you do not need to cancel it separately. The Subscription then runs until the end of the current paid period or until your Account is permanently deleted, whichever is sooner. Deletion has a recovery window (currently about 30 days) during which you can log back in to restore the Account before it is permanently anonymised; the details are described in the Privacy Policy. Perpetual rights already granted to you (a Single YouTube Licence, and Claims already released) are not undone by deleting your Account, as described in Sections 8 and 21. We may retain records we are legally required to keep (for example, immutable invoices), as described in the Privacy Policy.

A Single YouTube Licence is attached to a video when you use it on a Claim. If you delete your Account while a Licence you have paid for is still unused, the Licence does not lapse — but you lose the dashboard through which you would normally apply it yourself. So that the Licence stays usable, we keep a record of it, together with its licence code, after your Account is anonymised, and we honour it on request: send us the licence code shown in your order confirmation email, together with the link to the YouTube video you want covered, and we will apply it for you. Keep that order confirmation email — after anonymisation, the licence code is the only way we can verify and identify a Licence as yours. Because we can no longer connect the Licence to a person through your Account, we may ask for proportionate proof that the purchase and the video are yours. The simplest course is to apply an unused Licence to its video before you delete your Account.

If you permanently lose access to the email address used for login, we will help you recover the Account through reasonable support and verification checks. On the death or incapacity of the Account holder, we will act reasonably on satisfactory proof of succession or authority. The Account itself is personal and is not transferable; however, a perpetual Single YouTube Licence attaches to the licensed video rather than to the Account, and continues for that video as described in Sections 8 and 21.

This clause says what happens if someone gets into your Account without your authorisation — whether through a hacked or guessed password, a device you left logged in, or a person you gave your details to.

Tell us as soon as you become aware of it, at moc.mutcnasoidua@tcatnoc), change your password, and give us the information we reasonably need to investigate (for example when you noticed it and what changed on the Account). Telling us promptly matters: the sooner we know, the more we can still stop.

On a substantiated report we investigate within a reasonable time. Where it is necessary to prevent further harm we may suspend the Account, pause Whitelisting for it, stop automatic detection, and switch off the auto-resolve feature (Section 9.5), and we will tell you what we have done. Where the unauthorised use was not attributable to your fault, we restore Credits that were consumed by it, so that your monthly contingent is not reduced by someone else's use of your Account, and we may reverse entitlements that were obtained fraudulently. Where a payment was made from your Account without your authorisation, we handle it under Section 11 and the Refund Policy, and your rights against your bank or card issuer are unaffected.

We cannot undo a Claim that has already been released. Releasing a Claim is a one-way step in YouTube's Content ID system (Section 16.4), so if someone using your Account released Claims, those videos stay whitelisted; what we can restore is the Credit capacity, not the releases themselves. We also cannot recover your password (we do not store it in readable form), we cannot act inside your YouTube account (Section 6.3), and we cannot reverse anything a person did on YouTube itself.

Section 5.2 governs who bears the consequences: you are responsible for use of your Account that is attributable to your fault, and we are not liable for loss caused by your failure to keep your password secure or to tell us promptly. This does not limit any mandatory right you have as a consumer (Section 1.6), and Section 20 governs our liability generally. Section 18 describes our security measures and their limits.

Audio Sanctum owns a Catalog of music. Because the Catalog is registered in YouTube's Content ID system, any YouTube video that uses a track is automatically Claimed by Content ID. The Service releases ("whitelists") that Claim for users who are entitled to use the track — either through Free Use with Credit Text, or through a paid Single YouTube Licence or Subscription.

Everything the Service offers concerns YouTube videos only. Free Use, Single YouTube Licences, Subscriptions, add-ons, Credit Text, and Whitelisting all relate to the use of tracks in YouTube videos. Any other use case (for example film, advertising, games, podcasts, or streaming outside YouTube) is not offered through the Service; it requires a separate licence, agreed directly between you and us and not bought on the website. You can ask us for one through our licence request form. Nothing in these Terms grants any right to use a track for any use case other than use in a YouTube video.

Audio Sanctum never connects to, logs into, or accesses your YouTube account. There is no YouTube OAuth, no login, no channel authorisation, and no YouTube account access at any point. The Service works entirely from (a) public video and channel metadata (for example the public oEmbed and Data-API information for a video you point us to) and (b) Content ID Claim data that our licensing Partner makes available to us. When you "connect" a channel or a video, you are giving us public identifiers so we can match them against Claim data in our own system — you are not granting us access to your YouTube account. We read only information that YouTube already publishes to anyone. Google therefore does not process any data on our behalf when we perform these lookups; we are the sole controller of what we then store, as described in the Privacy Policy, which also states where the lookup takes place and on what legal basis. We do not embed YouTube players or other Google content on our website, so browsing the website sets no Google cookies.

By submitting video or channel identifiers, you grant us the right to store, process, and match them as needed to operate the Service. How we handle this data is described in the Privacy Policy.

In outline:

We make track files available for download through the Service solely so you can prepare your permitted YouTube use of a track. No other form of delivery is promised, and downloading a track does not grant any rights beyond those in your plan and Section 15.

The Service offers:

Audio Sanctum is independent of, and is not affiliated with, endorsed by, or acting for, YouTube or Google. Your use of YouTube remains governed by YouTube's own terms and policies, which we do not control.

To browse the website, search the Catalog, and listen to the previews, you need internet access and a current web browser — nothing else, and no Account. To create an Account and download track files you need internet access, a current web browser, and a working email address. To use the whitelisting parts of the Service — Free Use, a Single YouTube Licence, or a Subscription — you additionally need your own YouTube channel, because everything we whitelist is a Claim on a video on a channel you own or are authorised to manage. Downloaded track files carry no technical copy protection (no digital rights management); the restrictions on their use are the legal ones set out in Section 15.

The Service depends on services operated by third parties — in particular YouTube/Content ID, our Partner (Songmate/EpicElite), and our payment processor (Stripe). We do not control these third parties. Their systems, policies, availability, and decisions can change, and such changes can affect whether, when, and how a Claim can be detected or released. Section 14 and Section 20 allocate the resulting risks.

We aim to keep the Service available and to keep any interruption short, and we apply reasonable care to that end. We do not, however, offer or promise any particular level of availability, uptime, or continuity, and we give no service-level guarantee. The Service may be unavailable, slow, or partially degraded — because of planned maintenance, an unplanned outage, a fault or defect, a security measure, an incident affecting our hosting or infrastructure, or a failure at one of the third parties described in Section 6.10. Where we plan maintenance that we expect to cause a significant interruption, we will give you reasonable advance notice where it is practicable to do so; for unplanned outages, notice will not usually be possible. An interruption does not by itself entitle you to a refund, a credit, or an extension of a Subscription period, and it does not by itself constitute a failure of the Service — but this does not affect your statutory rights, including any right you have where the Service is not provided as described (Section 20.2), or the position under Section 14.8 where provision becomes permanently impossible.

Free Use lets you use free-tier tracks only in a YouTube video, at no charge, provided you comply with this Section. Premium Tracks are not available for Free Use. The Free Use page explains the same rules in everyday language, and the Free Use Terms set out the conditions we publish for free-tier tracks; where they differ from this Section, this Section governs.

Free Use covers a YouTube video on a channel you own or are authorised to manage, in which a free-tier track serves as background music beneath content of your own — your footage, narration, gameplay, tutorial, vlog, travel, cooking, fitness, review, or presentation. The test is the one in Section 7.3: your own content must be the point of the video, and our music must sit underneath it. Free Use applies whether or not you monetise the video: ordinary channel monetisation, sponsorship mentions inside your own video, and affiliate links do not remove eligibility.

Free Use does not cover:

For every video using a free-tier track, you must include the required Credit Text as provided for that track, unaltered, in the video (for example in the video description) in the manner we specify. The Credit Text is a condition of Free Use. Removing, shortening, editing, hiding, or otherwise altering it means the video does not qualify for Free Use.

Under the Free plan you submit each video yourself in your claims dashboard — there is no automatic detection on the Free plan. We match the video to the Claim on it and then run these checks, from public video information only (Section 6.3):

If every applicable check passes, we release the Claim ourselves and the video is whitelisted. You do not need to do anything further, and there is no button for you to press: on the Free plan the release is automatic once the checks pass.

Free Use grants only the right to use the specific free-tier track in the specific YouTube video for which the Claim is released, subject to Section 15. It grants no ownership and no right to use the track elsewhere or outside YouTube.

If you delete a video created under the Free Use tier and upload it again, the replacement upload is treated as a new video. You may resubmit the new video via your claims page for processing under standard Free Use rules at no charge. If you also hold a paid Single YouTube Licence or an active Subscription for that content, Section 8.3 or Section 9.10 shall apply instead.

A Single YouTube Licence is a paid, per-track licence that whitelists one Claim in one YouTube video. It is available for Premium Tracks only; free-tier tracks cannot be licensed because they are already available under Free Use with Credit Text.

A Single YouTube Licence is worldwide and perpetual for the licensed use, and is not tied to a Subscription: buying one does not change your plan, and your Account remains on the Free plan unless you also hold a Subscription. It is a one-off alternative to a Subscription for a single video.

Every Single YouTube Licence is granted on our Single YouTube Licence Terms. We show you those terms before you buy, you confirm them at checkout, and you can open them again at any time from the order in your orders page.

Your personal licence certificate names the specific video covered by the licence, meaning it cannot be generated at the time of purchase before a video has been selected. When you apply a purchased licence to a video and we release the Claim, your certificate is generated and emailed to you. It remains accessible at any time from your orders page and from the specific video entry on your Claims page. Unapplied licences remain listed on your orders page until assigned. Those terms set out the licence grant itself and govern the licensed use. These Terms of Use and the Licence Terms are read together; if they ever directly conflict on the scope of a Licence, the Licence Terms shown to you at the point of that purchase prevail for that Licence (Section 24.7).

Once we release the Claim, that video is no longer claimed by us through Content ID, and you may monetise it on YouTube in the ordinary way. This applies to the video on YouTube only, and it is subject to Section 14: whether a video is monetisable is ultimately YouTube's decision, other claims from other rights holders can exist on the same video, and we do not promise that a video will be or stay monetised.

The licence covers the use of the licensed track in one specific YouTube video. It continues for that video regardless of a later change in the ownership of the video or its channel (for example on succession or sale of the channel) — this is a permitted exception to the no-transfer rule in Section 24.3. If you delete the video and upload it again, the re-upload is a new video that the licence does not automatically cover; however, once you have taken the original video down, on request and on reasonable proof that the replacement upload contains substantially the same content, we will re-attach the licence to that replacement upload at no charge. The licence retains its original reference number and issue date, and we will provide an updated licence certificate reflecting the replacement video details.

For the licensed track and video, a Single YouTube Licence replaces the full Credit Text with a single line: "© Music provided by Audio Sanctum" It must appear in the video (for example in the video description) and must remain in place, unaltered, for as long as the video uses the track. The payment buys you the shorter form, not the removal of attribution.

A Single YouTube Licence covers the use of one Premium Track in one YouTube video. It does not cover use of the track in other videos, other tracks, re-uploads (except under Section 8.3), or any use outside YouTube, and it does not unlock any non-YouTube use. All licence restrictions in Section 15 apply.

The licensed rights are granted on completed payment. Whitelisting of the specific Claim is then carried out as described in Section 6.5 and is subject to the limits and disclaimers in Section 14.

A Subscription is a recurring plan for whitelisting (from $19 per month; annual plans are billed yearly at a discount) that gives each channel you connect a monthly contingent of Claims ("Credits"). Each connected channel has its own monthly Credit allotment, and each released Claim on that channel consumes one of that channel's Credits (subject to Section 9.10).

The number of channels and Credits per channel you have chosen is fixed for the paid period you have bought, and we do not change it. What can change is our pricing — what a channel or a pack of Credits costs. A price change applies to you only from your next renewal, and we will give you advance notice and the right to cancel before it takes effect (Section 22).

A Subscription covers the full library — both free-tier and Premium Tracks — for use in YouTube videos on your connected channels, subject to Section 15.

Automatic detection does not start on its own. You must first connect each channel you want covered, on your claims page, by giving us its public identifier (Section 10). Only a channel you have connected is covered, and a Claim on a channel you have not connected is not detected and not covered.

Auto-resolve is an optional feature you can switch on and off yourself, in your dashboard. Please read this clause before you switch it on.

While auto-resolve is on, every detected Claim that passes the checks is released automatically, across all of your connected channels, without any further action or confirmation from you. Each release consumes one of that channel's Credits. Releases continue automatically until a channel's monthly limit is reached, and then resume when the next monthly cycle starts. Switching auto-resolve on also immediately releases every Claim that is already sitting in your dashboard ready to be released — that happens at the moment you switch it on, not later.

If a lot of Claims come in — or if a backlog is already waiting when you switch the feature on — auto-resolve can consume your whole monthly contingent quickly, and it does so without asking you first. That is the intended behaviour of the feature, and it is the reason it is off by default and you have to choose it.

A Claim released by auto-resolve is released, and we cannot undo a release (Section 16.4). We do not restore, refund, or otherwise compensate Credits that auto-resolve consumed while you had the feature switched on, including where you did not intend or expect a particular Claim to be released. If you want to decide claim by claim, leave auto-resolve off. This does not affect Section 9.10 (our own failure), Section 5.7 (unauthorised access to your Account), or any mandatory right you have as a consumer.

Detected Claims stop at "ready to release" and nothing is consumed until you release each one yourself from its claim card, within your Credit contingent.

We use best efforts to detect and release Claims promptly, but a Subscription includes no committed or guaranteed resolution time. Detection and release depend on third-party systems (Section 6.10). Section 14 applies.

Subscriptions auto-renew at the end of each billing period (monthly or annual) through our payment processor, at the then-current price for your plan, until cancelled. By subscribing you authorise these recurring charges. We will give you the notice the law requires before a price change takes effect (Section 22).

You may change your Subscription at any time from your subscription settings — adding or removing channels, and increasing or decreasing the monthly Claim Credits per channel. Adding an extra channel or additional monthly Claim Credits per channel is an upgrade; reducing either is a downgrade. The exact amount you will be charged is shown to you before you confirm.

An upgrade takes effect immediately, and how it is billed depends on your billing period:

A downgrade takes effect at your next renewal, not immediately. You keep what you have paid for until the end of the current paid period, and we do not refund the difference for that period. If a downgrade reduces the number of channels below the number you have connected, you choose which channels to keep when the downgrade takes effect; the others are disconnected at that point.

Credits are not stored value and cannot be paid out or transferred. Unused Credits expire at the end of each monthly cycle and never carry over into the next one.

You may use a Subscription to act for clients: an agency may connect client-owned channels within its plan's limits, provided it is authorised by each channel owner and the resulting use stays within the licence granted for the ultimate beneficiary's video. Reselling whitelisting as a standalone service, detached from a genuine video use for the channel owner, is not permitted.

Where our own failure — for example an outage attributable to us — materially prevents you from using your Credits during a period, we will reasonably extend or restore the affected Credits. We will not forfeit entitlements you have paid for in a period where a suspension or termination is not attributable to your fault (see Sections 17 and 21).

If you delete a video that was previously whitelisted under your Subscription and upload it again, the re-upload is a new video and is not automatically covered. Once the original video has been taken down, on request and on reasonable proof that the replacement contains substantially the same content, we will transfer the whitelisting protection to the replacement upload at no extra charge and without consuming an additional Credit. If a Credit was already consumed for the replacement video — whether manually released or processed via auto-resolve — that Credit will be fully restored to the originating channel.

You may cancel your Subscription at any time from your subscription settings. Cancellation stops future renewals; it takes effect at the end of the current paid billing period, and you keep access to the Subscription features until then. We do not provide pro-rata refunds for the remainder of a paid period except under the right of withdrawal (Section 12), where a refund is otherwise required by law, or as a discretionary goodwill matter under Section 13.

If a renewal payment fails, your Subscription does not simply carry on unpaid, and it is not cancelled straight away either. It goes into a payment-retry period, and the following applies for as long as the payment is outstanding:

Everything restarts from the day the payment actually goes through: your Subscription becomes active again, a fresh billing period starts on that day (it is not backdated to the original renewal date, so you do not pay for the paused days), your Credits reset for the new period, and every Claim that arrived or waited during the pause is then processed. Nothing that came in during the pause is lost.

Our payment processor stops retrying after its retry schedule is exhausted (currently around three weeks), and the Subscription is cancelled. Section 9.13 then applies. Claims released before that point stay released.

This applies whether the Subscription ends because you cancelled it (Section 9.11), because a renewal payment could not be collected (Section 9.12), or because we terminated it (Section 21). At the end of the paid period:

To use a Subscription you connect one or more YouTube channels on the Claims page of your account, by providing a public identifier for the channel. A public identifier is a YouTube video URL, a channel URL, or the channel's @handle. As stated in Section 6.3, connecting a channel does not give us access to your YouTube account — it tells our system which public channel's Claims to detect and match.

You may connect only channels that you own or are authorised to manage. You are responsible for ensuring you have the right to request Whitelisting for videos on a connected channel.

A given YouTube channel can be connected to only one Audio Sanctum Account at a time. If a channel you try to connect is already connected to a different Account, the connection is refused and you should contact support. To connect it to your Account you must prove that you control the channel through our support process (by performing a verification act we specify). We ask only for the information reasonably necessary to establish control, and we process it in accordance with the Privacy Policy.

Where, after determining ownership, we move a channel connection from one Account to another, we will notify the affected (incumbent) Account. Claims already released before the change remain released. We may decline to release further Claims for a channel while an ownership conflict is unresolved, and we may refuse or reverse a connection where control cannot reasonably be established or where we have a good-faith reason to believe a connection is unauthorised or abusive.

You may disconnect a connected channel at any time. Disconnecting frees the channel slot it occupied, and you may then reconnect the same channel or connect a different one in its place, within the number of channel slots your plan includes. When a channel is disconnected, any Claims on that channel that have not yet been resolved are removed from your Claims page; Claims already released remain released and are unaffected. Reconnecting a channel later does not restore the Claims that were removed — the channel is scanned again as a new connection.

When you configure your Subscription, you pay for channel slots, and each slot carries a monthly allowance of Claim Credits (Section 9). That allowance belongs to the slot for the current billing month, not to the channel that happens to occupy it. Disconnecting, reconnecting, or replacing the channel in a slot does not reset, refund, or restore the Credits already used in that slot for that month. For example, if a slot shows 10 of 15 Credits used and you replace its channel, the slot still shows 10 of 15 used for the remainder of that month, even though a different channel is now connected. Credits reset for all slots at the start of the next billing month, as described in Section 9.

All prices are in US dollars (USD) and are VAT-inclusive where VAT applies. The price shown at checkout is the price you pay.

Payments are processed by Stripe, and you may store payment methods with Stripe for future purchases and renewals. We do not store your full card details ourselves; card data is handled by Stripe, and your use of Stripe is subject to Stripe's own terms. We do, however, store the billing address you give us on our own systems: we keep the billing addresses saved to your Account, we record a fixed copy of the address used on each order, invoice, and Subscription (because a billing document must show the address as it was at the time it was issued), and we keep a log of changes you make to a saved address. How we handle this data is described in the Privacy Policy.

As an Austrian seller, we apply VAT as follows: sales within Austria carry 20% Austrian VAT, for private and business customers alike — the reverse charge is a cross-border mechanism and does not apply to a domestic sale; sales to consumers elsewhere in the EU are billed under the EU One-Stop-Shop (OSS) at the applicable destination rate; sales to business customers elsewhere in the EU who provide a valid VAT identification number are treated as a 0% reverse charge, and business customers who do not provide one are billed at the destination rate; sales to customers outside the EU are outside the scope of Austrian VAT (0%). The treatment applied to your purchase is shown on your invoice.

We issue invoices, receipts, cancellations (Storno), and credit notes as PDF documents. These are immutable tax records. After a purchase we send you, by email (a durable medium), a confirmation of the contract with the invoice attached. You are responsible for giving accurate billing information; corrections after issue are made by cancellation and re-issue, not by editing a document.

For Subscriptions, you authorise us and Stripe to charge your chosen payment method on each renewal until you cancel (Section 9).

The price shown at checkout includes VAT where VAT applies (Section 11.3) and the cost of processing the payment — we do not add a surcharge, service fee, or processing fee on top of it. What the price cannot include is what your own bank or card issuer charges you. We bill in US dollars (Section 11.1); if your card is denominated in another currency, your bank or card issuer performs the conversion at its own rate and may add a foreign-transaction or currency-conversion fee. Any such charge is made by your bank, not by us, we do not receive it, and it is your responsibility.

An obvious (manifest) pricing or description error does not bind us. Where an order is affected by such an error, we may cancel it, offer it at the correct price, or refund it before performance. Duplicate or plainly erroneous charges are corrected once we are aware of them. Your statutory rights are unaffected.

You may add an optional tip as a line item on an order. A tip is a voluntary payment, is subject to VAT where applicable, and grants no rights, licences, or entitlements of any kind. Tips are not donations; we do not currently offer donations through the Service.

If you believe a charge is wrong, please contact us first so we can resolve it. Initiating an abusive or unjustified chargeback or payment reversal — for example instead of contacting us about a charge that was in fact due — is a breach of these Terms. We may suspend the Service and pursue our lawful remedies in cases of payment fraud, abusive chargebacks, or repeated failed payments. This does not affect your right to make a legitimate chargeback where one is due.

If you are a consumer in the EU, you normally have the right to withdraw from a distance contract within 14 days without giving a reason, under the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG), which implements the Consumer Rights Directive. How withdrawal works depends on what you bought.

A Single YouTube Licence, and any one-off Claim release we perform for you, are supplied as digital content/services provided at once. Under §18 FAGG, the right of withdrawal lapses for such supply once we begin performance with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal. We obtain that consent and acknowledgement from you at checkout; if you give them and we then begin performance, your 14-day withdrawal right no longer applies to that purchase.

A Subscription, and add-ons bought as part of it, are a continuing digital service. For these, the 14-day withdrawal right does not simply lapse when performance begins. If you expressly ask us to start providing the service immediately and then withdraw within the 14-day period, you may do so, and we will refund what you paid minus a pro-rata amount for the part of the service already provided up to the moment you withdraw (§16 FAGG). We obtain your express request for immediate performance at checkout.

Every paid purchase captures this consent separately, for that purchase — a consent you gave on an earlier order does not carry over to a later one, because each contract has its own withdrawal period. We record what you accepted, together with the date and time.

Where a withdrawal right is still open to you — in practice, a Subscription or an add-on under Section 12.3 — the simplest route is the “Withdraw from contract” button in the footer of every page. It opens a short form asking only for your name, your email address, and which contract you are withdrawing from. Nothing stands between the button and that form: we do not ask your reason, we do not offer you an alternative first, and you do not need to be logged in — the form works whether or not you can still access your account.

You can exercise your right of withdrawal directly on our website at any time by clicking the “Withdraw from contract” button located in our website footer. This will guide you through a simple two-step submission process. You may also exercise your withdrawal right by submitting an explicit written declaration (for example by email to moc.mutcnasoidua@tcatnoc). For this purpose, you may — but are not required to — use our downloadable Model Withdrawal Form (PDF).

Sections 12.2 and 12.3 set out the mandatory statutory refund rights you are entitled to by law. Any refund or credit we grant beyond those statutory provisions is voluntary: we are under no legal obligation to provide it, we assess requests strictly on a case-by-case basis, and granting a voluntary refund in any instance does not create a binding precedent or entitlement for you or any other user in the future. The administration and processing of voluntary refunds are governed by Section 13 and our separate Refund Policy. Nothing in this paragraph limits, excludes, or otherwise affects your statutory rights under Sections 12.1 through 12.3 or Section 20.

The law already gives you certain refund rights — the right of withdrawal (Section 12), statutory warranty rights (Section 20), and any refund the law requires (for example on a service we can no longer provide under Section 14.8, or a Subscription change you reject under Section 22.3). Those come first and are unaffected by anything in this Section. Any refund beyond them is voluntary on our part: we are under no legal or contractual obligation to grant it, we decide each request on its own facts, and there is no fixed window within which such a refund will be given. Granting one does not oblige us to grant another.

Where we grant a voluntary refund, it may be full or partial, and we may retain the payment-processing fee. The details are set out in the separate Refund Policy, which forms part of your agreement with us for its subject matter.

Whenever we refund an order — whether the refund is one the law requires or one we grant voluntarily — we confirm it to you by email, and we issue a credit note for the refunded amount. The credit note is a PDF document that you can download at any time from your order history in your account, alongside the original invoice. Refunds are returned to the payment method used for the original purchase.

Where we take a measure against you because you have breached these Terms — including declining to release a Claim, suspending Whitelisting, blocking a channel, asking our Partner to re-assert a Claim, terminating your Account, or any other measure under Sections 15, 16, 17, or 21 — that measure does not entitle you to a refund of what you have paid, to the restoration or return of Claim Credits already used or lost, or to any compensation, credit, or extension of a Subscription period. This applies to breaches of the licence conditions and content rules in Sections 15 and 16, to abuse of the Service under Section 17, and to removal or alteration of a required Credit Text under Section 17.2. Two limits apply: this paragraph does not affect any refund that mandatory law requires despite the breach, and it does not apply where the measure turns out not to have been attributable to your fault — in which case Section 9.10 protects entitlements you have already paid for.

We use best efforts to detect and release Claims for videos you are entitled to use. We do not guarantee that your video will be free of claims, that it will be or remain monetisable, that any particular Claim will be released, or that release will happen within any particular time. Whitelisting depends on third-party systems we do not control (Section 6.10).

A Claim on your video appears in your account only once YouTube's Content ID system has detected the match and applied the claim to your video. Content ID performs that detection; we do not, and we cannot make a Claim appear before it does. This has two consequences you should understand. First, there is a gap between uploading a video and the Claim being visible to us — until Content ID acts, there is nothing for us to release. Second, if Content ID is delayed, degraded, misapplies a match, or fails to detect a match at all, that directly affects what we are able to do for you, and it is outside our control. Section 6.10 and Section 20.3 apply to that dependency.

Because Content ID acts automatically and release runs through third-party systems, a video may be claimed, demonetised, or subject to a strike while resolution is in progress or pending, and claims can be delayed or applied incorrectly by systems outside our control. A pending or delayed Claim is not, by itself, a failure of the Service.

Content ID — not Audio Sanctum — is responsible for the automated matching of audio to Assets. It can happen that:

How to respond to a claim depends on where it comes from:

To the fullest extent permitted by law, and subject to Section 20, we are not liable for demonetisation, revenue held or lost, copyright strikes, channel penalties, take-downs, or other consequences that arise from a claim being pending, delayed, wrongly applied, disputed by a third party, merged, or resolved by parties other than us. The same applies to consequences arising from an interruption, outage, or degradation of the Service (Section 6.11), and to consequences arising where a third party wrongfully asserts ownership of one of our Assets within Content ID. Where either of those occurs, we will use best efforts to resolve it as quickly as we reasonably can, so far as the matter is within our control and so far as we are required to act — but the speed and the outcome of a resolution that depends on YouTube, Content ID, our Partner, or the third party involved are not something we can promise. This exclusion does not apply to the extent a loss is caused by our intent or gross negligence, and it does not affect the mandatory rights of consumers under Section 20.

You are responsible for using tracks only as your plan allows, for including and not altering the required Credit Text — the full form under Free Use, the one-line credit under a paid entitlement, for connecting only channels and videos you are entitled to, and for not doing anything that triggers additional claims or penalties (for example, using a track outside YouTube or beyond your licence).

If a permanent dependency failure — for example our Partner relationship ends, or a Content ID change permanently prevents release — makes it permanently impossible for us to provide the Subscription, either you or we may terminate the Subscription, and we will refund the unused prepaid portion of any period you have paid for. Section 20.7 (force majeure) governs temporary events.

Audio Sanctum is the sole legal owner of all tracks in the Catalog and of all related intellectual property rights. Nothing in these Terms transfers any ownership to you. All rights not expressly granted are reserved.

Under Free Use, a Single YouTube Licence, or a Subscription, you receive only a limited, non-exclusive, non-transferable, non-sublicensable licence to use the relevant track in a YouTube video, on the conditions of your plan and these Terms. The scope, term, and territory of that licence are as described for your plan (Sections 7–9), and — for a Single YouTube Licence — subject to the video-attachment rule in Section 8.3. No licence we grant extends beyond the use of our music as part of a YouTube video: it covers the synchronisation of the track with the video and the availability of that video on YouTube, and it covers nothing else. It does not permit use of the music on any other platform or service, in any other medium, or in any form separate from the video it was licensed for.

You must not, in whole or in part, and whether or not modified:

Within a YouTube video your plan permits, you may adapt a track to fit the video.

A prohibited use is a material breach. This applies to every prohibited use, not only to what you do within a YouTube video — it covers, for example, selling or otherwise commercialising the music, re-uploading or redistributing it anywhere, making it part of another product, service, release, or song, registering it in any rights system, and any use outside the scope of your licence under Section 15.2. A material breach may, in addition to our other remedies, void the affected licence, cause the affected Claim(s) not to be released, and expose you to liability for the resulting harm; Section 13.4 governs the effect on refunds and Credits. Licences are conditional on your compliance with this Section.

"Audio Sanctum" is a registered trademark, and our logo is a registered figurative trademark. You may not use either — or any sign confusingly similar to either — without our prior written permission, whether as a name, logo, domain, handle, or otherwise. Separately, the content, text, images, layout, and design of our website are protected by copyright and related rights, which we own or are licensed to use, and may not be copied, reproduced, or adapted without our permission. The single exception is the Credit Text: where a Credit Text is required, you may and must reproduce it exactly as we specify, and doing so needs no further permission.

You must use the Service lawfully, in good faith, and in accordance with these Terms. You must not use the Service in any way that infringes the rights of others or breaks the law.

You must not:

You must not use Catalog tracks in, or in association with, content that is unlawful; that is hateful, harassing, or that incites violence or discrimination; that is child-sexual-abuse material or otherwise sexually exploits minors; that promotes terrorism or serious criminal activity; that is defamatory or knowingly false in a way that causes harm; or that infringes intellectual-property, privacy, or personality rights.

We do not host your video and we cannot remove it from YouTube — only YouTube can remove a video, restrict it, or apply a copyright strike.

We may decline to release a Claim, or suspend Whitelisting for your Account, including where you hold a paid Single YouTube Licence or Subscription, only where:

We may set and publish reasonable additional usage rules (for example free-use eligibility conditions). Such rules bind you prospectively only, upon notice, and do not expand your obligations for a purchase that is already completed.

If you are a business user, you will hold us harmless from third-party claims, and from the reasonable costs of defending them, that arise from your video or content or from your breach of Sections 15 or 16. This indemnity does not apply to consumers; a consumer is liable for breaches under the general fault-based rules of the law and Sections 15, 16, and 20.

The Service — including Free Use and Subscription contingents — is intended for genuine use within the limits described. You must not abuse it, for example by evading Credit limits, splitting activity across multiple Accounts to exceed limits, manipulating channel connections, submitting fake or mass-generated requests, or attempting Whitelisting for content you are not entitled to use.

The Credit Text is a continuing condition of every use, not a one-time check performed at release — the full form under Free Use, and the one-line credit under a Single YouTube Licence or a Subscription. It must remain in place, unaltered, for as long as the video uses the track. Removing, altering, shortening, or hiding it after the Claim has been released is expressly prohibited: the video ceases to qualify at that moment, and the release we performed no longer has a basis. Shortening the full Credit Text to the one-line credit without holding a paid entitlement for that video is an alteration like any other. Sections 17.4 and 17.5 set out what follows if it is not restored.

We may re-verify any whitelisted video at any time after a Claim has been released, regardless of its credit basis — whether the full Credit Text under Free Use, or the one-line credit under a Single YouTube Licence or a Subscription. These checks may be carried out automatically and on an ongoing basis. We perform them using publicly available video information only, and never access your YouTube account (Section 6.3).

If a re-verification finds the required Credit Text missing, altered, shortened, hidden, or removed, the video ceases to qualify at that moment (Section 17.2). We act immediately, without a grace period:

If you restore the required Credit Text and clear the pause before your scheduled renewal date, your Subscription renews on its normal billing schedule, unchanged.

If your renewal date passes while your Account remains paused, no renewal payment is charged and no new Subscription period begins. Once you restore the required Credit Text and we confirm every flagged video is compliant, the breach is treated as cured and the restrictions in 17.4(a) lift, whether or not your lapsed Subscription has resumed. To resume Subscription Whitelisting you must then make a Reactivation Election: (i) reactivate your existing configuration — a new billing period, with the same channels and Credits, billed from that day; (ii) choose a different plan; or (iii) cancel. We remind you by email while a Reactivation Election is outstanding. If you make none within 30 days of the Credit Text being restored, the lapsed Subscription is cancelled automatically and your Account reverts to the free plan (Section 9.13). Videos whitelisted before cancellation keep their protection for as long as valid Credit Text remains in place, and unused Credits from the lapsed period are forfeited (Section 9.10).

Where we reasonably believe you are abusing the Service or breaching these Terms, we may, proportionately to the breach: issue a warning; refuse or pause Whitelisting; decline to release a Claim; block a channel from future use of the Service (Section 17.4(d)); limit, suspend, or terminate your Account; withhold or cancel entitlements obtained through abuse; and take any other step permitted by law. We will choose measures reasonably in the circumstances and, where practicable and lawful, give you notice and an opportunity to correct the problem. Where a suspension or termination is not attributable to your fault, we will not forfeit entitlements you have already paid for (Section 9.10).

You must not take steps designed to circumvent our enforcement, plan limits, or these Terms.

We take reasonable technical and organisational measures to protect the Service and the data we hold, as further described in the Privacy Policy.

No online service can be guaranteed to be completely secure. Despite our measures, unauthorised access, hacking, service interruption, downtime, and data incidents can occur. We do not warrant that the Service will be uninterrupted, error-free, or immune from security incidents. Our liability for security incidents and downtime is governed by Section 20.

If we become aware of a security incident that has led to the accidental or unlawful destruction, loss, alteration, or unauthorised disclosure of or access to personal data we hold about you, we will investigate it, take the steps reasonably available to us to stop it and limit its effects, and preserve what we need to understand what happened. Where the incident is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, and we will notify the Austrian data protection authority (Datenschutzbehörde) within 72 hours of becoming aware of a notifiable breach, as Articles 33 and 34 GDPR require. A notification to you will describe, so far as we know it at the time, what happened, which categories of data were affected, the likely consequences, what we have done in response, and what — if anything — you should do yourself; where we do not yet have the full picture, we will tell you what we know rather than wait, and follow up as we learn more. Nothing in this paragraph limits your rights under the GDPR, which are described in the Privacy Policy.

You must keep your credentials secure (Section 5.2), use up-to-date software, and not undermine the security of the Service. When you create or change a password for your Account, it must meet the minimum strength requirements we apply at the time — these are shown to you in the form and currently include a minimum length and a mix of character types. We refuse passwords that do not meet them, and this is a condition of holding an Account rather than a recommendation. Report suspected vulnerabilities or incidents to moc.mutcnasoidua@tcatnoc rather than exploiting or publicising them.

We provide the free parts of the Service (including browsing, the Free plan, and Free-Use Whitelisting) with reasonable care. Any statutory rights that apply to the free Service remain unaffected. We do not, however, promise that any part of the Service — free or paid — will be available, uninterrupted, error-free, or continued: as stated in Section 6.11 we give no availability or uptime guarantee, and as stated in Section 22.1 we may change, add to, or discontinue features. For free features we may do so without compensation of any kind. Where a change affects a paid service you are already receiving, Sections 22.1 and 22.3 and your mandatory rights apply.

For paid services (a Single YouTube Licence or a Subscription), if you are a consumer, your statutory warranty rights (Gewährleistung) under Austrian and EU law apply and are not excluded or limited by these Terms. Section 14 describes what we do and do not promise about claim outcomes; within those honest limits, we owe you the service as described.

What we undertake to you is confined to our own performance: that we will carry out the steps that are within Audio Sanctum's own sphere of control — detecting Claims on the channels you have connected, assessing them against your plan, and submitting the release instruction to our Partner — with reasonable care and skill, and in accordance with these Terms. We are answerable for those steps.

This Section 20.4 applies subject in all cases to the mandatory carve-outs set forth in Section 20.5 (which override any limitations herein). Liability is treated separately depending on whether you are a consumer or a business:

Nothing in these Terms excludes or limits our liability for: intent or gross negligence; personal injury (injury to life, body, or health); liability under the Product Liability Act (Produkthaftungsgesetz); the absence of a warranted characteristic; fraudulent concealment; or any other liability that cannot be excluded or limited by law. The exclusions and caps in Section 20.4 do not apply to these cases.

If any limitation in this Section conflicts with a mandatory consumer right you have under Austrian or EU law, that mandatory right prevails and the limitation applies only so far as the law allows (see Section 1.6).

We are not in breach, and are not liable, for any delay or failure to perform caused by events beyond our reasonable control — including outages, changes, or decisions by YouTube/Content ID, our Partner, or our payment processor; internet or hosting failures; cyber-attacks; natural events; power failures; strikes; war; or acts of public authority. Where such an event prevents Whitelisting, our obligation is suspended for its duration; this does not affect your mandatory rights or, where applicable, your right to a refund of amounts paid for a service we can no longer provide (see Section 14.8 for permanent impossibility).

These Terms apply from your first acceptance (Section 1.3) and continue while you use the Service or hold an Account, licence, or Subscription.

You may stop using the Service, cancel a Subscription (Section 9.11), and close your Account (Section 5.5) at any time.

We may suspend or terminate your access, your Account, or a specific feature, in whole or in part, where: you materially breach these Terms (including Sections 15, 16, or 17); a payment fails or is reversed without justification; we are required to by law or by a third party we depend on; or continued provision would expose us or others to legal or security risk. Where the breach is capable of cure and the circumstances allow, we will give notice and a reasonable chance to cure before terminating; we may suspend immediately where necessary to prevent harm. Where a termination is not attributable to your fault, Section 9.10 protects entitlements you have already paid for.

On termination, your right to use the free and subscription features ends. Claims already released remain released. A Single YouTube Licence you have paid for is perpetual and survives termination for the licensed video (Section 8.3). We may revoke a paid perpetual licence only for a breach that goes to the licensed use itself — namely unauthorised redistribution or registration of the licensed track (Section 15.3(a)–(c)), fraud, or fraudulent payment or an abusive chargeback on that purchase — and then only proportionately and only for the affected licence, to the extent the law permits.

Where we have terminated your Account for a reason set out in Section 21.3, or blocked a channel under Section 17.4(d), we may also refuse to provide the Service in future. In that case we may decline a new registration by you, close an Account you open in breach of this Section, and refuse to connect a channel that was involved in the breach, including where the connection is attempted from a different Account. We apply this only for as long as it remains proportionate to the reason for the termination, and we lift it where you show that the reason no longer applies. This Section does not apply where the termination was not attributable to your fault, does not affect a perpetual Single YouTube Licence you already hold (Section 21.4), and does not prevent you from contacting us at moc.mutcnasoidua@tcatnoc to ask us to reconsider.

Sections that by their nature should survive — including Definitions (2), Intellectual property & licence restrictions (15), Copyright Claims & Content ID (14, as to past events), Warranties & liability (20), Governing law and disputes (23), Miscellaneous (24), and any perpetual licence granted — survive termination.

We may develop, change, add to, or discontinue features of the Service, including because a third party we depend on changes its systems or policies. We will not remove a paid feature you have already bought for its agreed term without cause; where a change materially reduces a paid service you are receiving, your mandatory rights (including any refund right) are unaffected.

We may amend these Terms — for example to reflect changes in the Service, our Partners, or the law. We will notify registered users of material changes by a reasonable means (for example email to your Account address or a notice on the website) before the changes take effect, giving reasonable advance notice.

This paragraph applies to a material change to a Subscription that is already running. It does not apply to prices or to the core scope of the Service, which are governed exclusively by Section 22.4. Where it applies:

Any increase in the price of a Subscription, and any change to the core scope of what you have bought, requires your express and active consent. Neither can take effect through silence, non-objection, or deemed acceptance, and Section 22.3 may not be used to bring either about. If you do not consent, your existing Subscription continues on its current terms until the end of the period you have paid for, and you remain free to cancel under Section 9.11.

For changes that are not covered by Sections 22.3 or 22.4, if you do not agree you may reject them by ceasing to use the Service before the change takes effect. We will not apply any change retroactively to a completed purchase.

These Terms and any dispute arising out of or in connection with them are governed by Austrian law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

For disputes with businesses (non-consumers), the exclusive place of jurisdiction is the court with subject-matter competence in Vienna, Austria. For consumers, jurisdiction is determined by the applicable mandatory statutory rules, and we may sue a consumer only at the consumer's applicable statutory forum.

We always try to resolve disputes with you directly and amicably first — please contact us at moc.mutcnasoidua@tcatnoc before taking any formal step. We are under no obligation to, and do not, participate in out-of-court dispute-resolution proceedings before a consumer conciliation board. For information purposes, the competent Austrian alternative dispute resolution bodies (AS-Stellen) that consumers may contact are the Internet Ombudsstelle (ombudsstelle.at) and the Schlichtung für Verbrauchergeschäfte (verbraucherschlichtung.at). Where a specific dispute arises with a consumer and cannot be resolved directly between us, we will provide you, on paper or another durable medium (such as email), with the name and website of the competent body along with a statement declaring whether we are willing to participate in proceedings before that body, as required by § 19 Abs 3 AStG.

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions stay in full force. The invalid provision is replaced by a valid provision that comes closest to its economic purpose, to the extent the law allows; for consumers, an invalid clause is simply not applied and the statutory rule takes its place.

If we do not enforce a right or provision on a given occasion, that is not a waiver of it.

You may not assign or transfer your rights or obligations under these Terms (including a licence) without our prior written consent, except that a perpetual Single YouTube Licence follows the licensed video as provided in Section 8.3. We may assign our rights and obligations to a successor in the business (for example on a sale or reorganisation), provided your rights under these Terms are not reduced; if you are a consumer and an assignment would disadvantage you, you may terminate.

These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, and any terms shown at the point of purchase, are the entire agreement between you and us about the Service and replace any prior understanding on the same subject. This does not exclude liability for fraudulent misrepresentation.

These Terms do not create rights for anyone other than you and us, except where mandatory law provides otherwise.

The Service is provided in English. This applies to the website, your account dashboard, these Terms and the other policies, invoices and billing documents, notices we send you, and support. We do not offer other language versions of those, and we are not obliged to communicate with you in another language.

If there is a direct conflict, mandatory law prevails first; then the specific terms shown at the point of purchase for that purchase; then these Terms; then the other referenced policies for their subject matter.